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There are many different reasons why you might need to get a name changed, added or removed from your bill. Find out what information we'll need and how to contact us below.
Call us on 0345 071 9611* and we’ll resolve any accounts as quickly as possible. We’ll need to ask you a few questions, so please try to have the following information to hand when you call:
In certain circumstances, we may ask for a copy of the death certificate.
In these, or any other circumstances we haven’t covered, please call us on 0345 026 0657*. We’ll need to know why the change is needed and the following information:
In certain circumstances we may ask for supporting paperwork, such as a tenancy agreement.
Find answers to the most common questions our customers ask us.
Visit the FAQs
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.