• Emergency credit for Pay As You Go meters

  • If you find that you run out of credit don't panic. We'll lend you £5 emergency credit to keep you going until you top up.

    Information point   
    You can only use your emergency credit once your pre-paid credit is at or is below 50p.

      How much will I need to top up to return to normal use?

    You'll need to top up your meter with enough credit to cover the emergency credit you've used, any repayment on your meter and credit to cover your everyday usage.


    Using emergency electricity credit

    When you want to use your emergency credit insert, or take out and re-insert, your key into the meter. When using your emergency credit, the display on your meter changes to show the letter 'e'. It'll also show the amount of emergency credit left.

    To return to normal use, you’ll need to credit your key. You can find out the smallest amount needed to return your meter to normal use by pressing the blue button once on your meter.


    Information point    You must insert or take out and re-insert, your key into your meter to activate the emergency credit.


    Using emergency gas credit

    When you want to use your emergency credit, insert your gas card into the meter. You'll then be offered the emergency credit. To accept it, press the red button 'A'.

    To return to normal use, you'll need to charge your card. If you wish to see how much energy you've used, remove the gas card and press and release the red button 'A'.

  • Green Deal is now closed to new applications. However, if you already have a Green Deal agreement with us, any prices or discounts we quote don't include your Green Deal payments.