From time to time, things don't always go to plan. If your gas or electricity Pay As You Go meter seems faulty, there are a few things you can do to find out what's wrong.
The first thing to do is check that you have credit on your meter. If the word 'debt' is on the display, followed by an amount, your meter has run out of credit. You'll need to credit your meter with at least £2 more than the display shows to get back to normal.
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To find out where your nearest PayPoint site is, take a look at the PayPoint finder. Or, to find out where your nearest Post Office is, take a look at the Post Office finder.
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Energy suppliers, including SSE, are currently contacting a number of customers who have been identified as having a faulty pre-payment gas meter. An estimated 1.5 million pre-payment gas meters have been over-collecting from customers across all suppliers since their manufacture in 2007. Read more about this problem and what we're doing about it.