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Moving house can be a stressful time, so we want to help make things as easy as possible when it comes to setting up your account with us.
No matter where you're moving to in the UK, we'll still be able to supply your energy and provide customer service you can trust.
If your new house has a gas or electricity Pay As You Go meter, we'll need some information to make sure we set up your account correctly. We'll need to know:
• Your new address and the date you're moving• A meter reading from the house you're leaving• The meter readings from the house you're moving to
To get the readings from the Pay As You Go meter in your new house, use the 'Cycle Display' button on the meter. Work through the displays that come up, and write down what's displayed on the screen.
Once you've done this, contact us and we'll set up a new account for you. In some cases, we might need to arrange for your meter to be cleared of any debt left by the previous occupier.
Once your account has been set up we'll send you a key/card so you can top up your meter.
Can I change the Pay As You Go meter to a credit meter?
Yes, but we'll need to make sure a credit meter is suitable for you. Learn more about removing a Pay As You Go meter. If you'd like to arrange a meter change, then please let us know when you contact us to tell us about your house move.
Green Deal is now closed to new applications. However, if you already have a Green Deal agreement with us, any prices or discounts we quote don't include your Green Deal payments.
Electricity:0345 073 7974Gas: 0345 073 7975Moving home: 0345 078 3213
Find out where to buy credit to top up your Pay As You Go meterPayPoint finderPost Office finder
View our Pay As You Go meter guides.
A guide to your Pay As You Go meter (1.85MB) Electricity - A Pay As You Go meter guide (357KB) Gas - A Pay As You Go meter guide (294KB)
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.