• Moving house

  • Moving house can be a stressful time, so we want to help make things as easy as possible when it comes to setting up your account with us.

    No matter where you're moving to in the UK, we'll still be able to supply your energy and give you award winning* customer service.

    Moving into a house with a Pay As You Go meter

    If your new house has a gas or electricity Pay As You Go meter, we'll need some information to make sure we set up your account correctly. We'll need to know:

    • Your new address and the date you're moving
    • A meter reading from the house you're leaving
    • The meter readings from the house you're moving to

    To get the readings from the Pay As You Go meter in your new house, use the 'Cycle Display' button on the meter. Work through the displays that come up, and write down what's displayed on the screen.

    Once you've done this, contact us and we’'l set up a new account for you. In some cases, we might need to arrange for your meter to be cleared of any debt left by the previous occupier.

    Once your account has been set up we'll send you a key/card so you can top up your meter.



    Can I change the Pay As You Go meter to a credit meter?

      If you'd like to arrange a meter change, then please let us know when you contact us to tell us about your house move. There's normally a charge of £52 for the work involved, but if you were with us at your previous home with a credit meter, we'll look at your previous payment history and consider changing the meter free of charge for you.


  • Please note: If you have a Green Deal agreement in place, any prices or discounts quoted do not include your Green Deal payments.

  • Phone us

    Electricity: 0800 980 0419
    Gas: 0800 980 0420
    Moving home: 0800 980 2481 

  • Where to buy credit

    Find out where to buy credit to top up your Pay As You Go meter
    PayPoint finder
    Post Office finder

  • Pay As You Go meters

    Meter icon

    Take a look at our Pay As You Go information.

    This link opens a PDF (215KB).

    Learn about your meter