• Remove a pay as you go meter

  • Our credit meters give you more choice with the different tariffs that are available. And you can get our biggest discount when you pay your bills by monthly Direct Debit and choose paperless billing.

    But we also have a range of other ways for you to pay, so you're bound to find something to suit you.

    Arranging a meter change

    Arranging a meter change is simple – just contact us and we'll be happy to help.

    We'll also want to make sure a credit meter is suitable for you before arranging an appointment. To help you pay your credit meter bills, we'll need to agree a suitable payment plan for you.

    Question What checks do we make?
    • If you've used your Pay As You Go meter to pay back a debt, you'll need to have paid your balance in full before we'd consider changing your meter.
    • We may carry out a credit assessment.
    • We may also make other appropriate checks, like reviewing your payment history. 

    Changing an electricity token or Smart Card meter

    If you've got a token or Smart Card meter, you could be paying older and lower prices, until it's adjusted by us. And you'd be expected to pay the new prices from the price change date, not the date that your meter is adjusted. If your meter hasn't been manually adjusted for a long time, you could also see quite a jump in the prices you pay for electricity.

    To avoid problems in the future, we're replacing all token and Smart Card meters with modern key meters. These meters are more reliable, easier to use and are updated electronically when prices change. To support this change, you can charge your new key at over 19,000 PayPoint sites across the UK or at your local Post Office.

    If you've got a token or Smart Card meter, please contact us and we'll arrange an appointment to install a new key meter for you free of charge.