• Pay As You Go Tariffs

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  • It's important to us that when you choose to switch energy supplier, that you're able to do so with minimum fuss. We have worked together with the industry to help Pay As You Go customers with a debt of up to £500 to switch supplier more easily in order to help find the best tariff for them.

    This transfer option is known as the Debt Assignment Protocol. It's subject to terms and conditions and is not guaranteed.

    Next Steps

    If you've chosen to join us but are currently repaying any arrears via your Pay As You Go meter, then your current supplier will object to the transfer if the amount is more than £500. Consequently, we will not be able to take you on as our customer.

    If you're repaying arrears of less than £500 then we can proceed using the Debt Assignment Protocol transfer option.

    We'll request your current supplier transfers your outstanding balance to us so you can continue to make repayments after you switch to us. Your supplier will give us details of your debt and any repayments you are making.

    The switching process usually takes three weeks and we will keep you informed every step of the way. We'll make sure that you receive a pack which includes a copy of your contract along with our terms and conditions.

    During the transfer we'll contact you to discuss your outstanding balance and affordable weekly repayments. We'll inform you when your supply is due to start and once your outstanding balance has been successfully transferred to us. If anything prevents the transfer then we'll ensure that you are notified.

    If you would like speak to us about your transfer please give our specialist advisors a call on 0800 975 0556*. They'll chat to you about the process and answer any questions you may have. We're open from 08.00 - 20.00 Monday to Friday and 08.00 - 14.00 Saturday.
  • Want a simple price with no commitment?

    Standard Pay As You Go

    • No tie-ins or exit fees to worry about.

    Find out more

  • Green Deal is now closed to new applications. However, if you already have a Green Deal agreement with us, any prices or discounts we quote don't include your Green Deal payments.


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • ~Based on Ofgem standard gas consumption of 12,000kWh per year; weighted average across all payment types and regions.