• Trouble paying your bill?

  • We understand that everyone might have trouble paying their bills now and then. If you're worried about paying your bills or have a debt, the best thing to do is talk to us.

    We're here to find the best solution for you and we'll always take into consideration your ability to pay.

    What you can do

    Get some honest advice on what you can do if you're worried about paying your bills

    Find out more

    or call us on 0345 070 7395*

  • Take the first step and talk to us

    The best thing to do is talk to us about your situation. See how you can get in touch.

    Find out more

    What happens if you don't pay

    We believe in being honest with you. Learn about what action we may take.

    Find out more

  • Green Deal is now closed to new applications. However, if you already have a Green Deal agreement with us, any prices or discounts we quote don't include your Green Deal payments.

  • Who else can help

    There are lots of organisations that can offer you help with money problems. Some offer general advice and find grants that may be available to you. Others specialise in debt management plans, and some will help you to reduce the cost of your bills.

    See the list of useful contacts  


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • We'll always look out for you

  • Pay your bill online

    Ways To Pay

    Log in to your online account and pay your bill or make a payment towards your account.

    Log in and pay

  • Let us help

    Give us a ring and speak to one of our specially trained team on 0345 070 7395*.

    Other ways to contact us