• Talk to us

  • Take the first steps toward peace of mind

    If you're having problems paying your bills or have worries about a debt on your account, it's important to talk to us about it. We'll work together and find a way for you to manage your bills.

  • Talk to us, we want to help

    • Call us on 0345 070 7395*
    • We'll have a chat and learn about your situation.
    • Then together, we'll come up with a solution to help you manage.

    What else you can do

    Request a callback

    • Request a time for us to call you
    • Tell us what you want to talk about
    • Give us as much information as possible, it helps us to help you

    Request a callback

    Send us an email

    • Send us an email using our form.
    • Tell us about your concerns and give as much information as possible.
    • We'll reply quickly and propose some solutions.

    Send us an email

    Pay online now

    • Log in or register for an online account and pay your bill now.
    • We accept most types of debit and credit cards.
    • We use the latest security standards to protect your data.

    Pay online now


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • When you talk to us

    We'll take into account your ability to pay. So you'll need to tell us about situation. For example:

    • If you're elderly, have a disability or long term illness.
    • If you have any dependents under 18 years old.
    • If you receive any benefits.
    • If you're a tenant or the bills are in your landlords' name, and you pay them for your gas and electricity.
  • What you can do

    See what you can do to manage your bills and find out who can help.

    Find out more

  • What happens if you don't pay

    Please don’t leave it until it’s too late.

    Find out what happens