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With our help, there's plenty you can do if you're worried about a debt or paying your bills. The best thing to do is get in contact with us by calling our helpline on 0345 070 7395*, otherwise it’s hard for us to help you. Our opening hours are Monday to Friday 8am to 8pm and Saturday 8am to 2pm.
We're here to find the best solution for you. So we'll ask some questions about your situation. This will help us check your ability to pay and find an affordable way for you to manage.Please tell us:
We can talk to you about ways to reduce your bills by checking your tariff and bills, discounts you can get by paying in different ways, and any extra services that may help. And we'll tell you who can help you check for any government grants you could qualify for.
One of your first steps is to check your bills are right. An estimated meter reading could make your bill higher than it really is. Also see how you can check you're on the best deal, you may be able to lower your costs.
Have a look at your bill and see if we've used an estimated meter reading. If we have, read your meter and tell us the new one. That way you can get a bill for what you've used.
Find the best deal for you. We've simplified the ones we offer, so it's easy to compare and find the one that suits you the best.
We offer discounts off your energy depending on how you pay. There's plenty of options to choose from whatever your situation. Take a look and find the one that suits you best.
If you pay by monthly Direct Debit, you get a discount of up to £80 off your energy, and if you choose to go paperless you could get an extra £12 off. You may also qualify for the Warm Home Discount if you're vulnerable and on a low income.
If you want to give us a meter reading, change your tariff, or set up a payment plan, give us a call on 0345 070 7395* or request a callback.
Learn more about your bills
A Pay As You Go meter lets you buy your gas and/or electricity upfront, so you won't get any bills. And you're in control of what you spend on your energy. You can repay any debt you may have with a weekly instalment. We'll look at your ability to pay and agree an affordable weekly amount together. The meter will take this amount off your credit automatically.
We'll install a Pay As You Go meter for free and we'll show you how to use it. If you're interested, call on our helpline on 0345 070 7395* or request a callback, and we'll have a chat about getting the meter fitted.
To top up your meter with credit visit your local shop, most have a PayPoint facility, or your local Post Office branch. Remember to take the plastic key or card you were given. If you want to know more about how it all works, visit our Pay As You Go meter section.
When you're worried about your bills, it can feel like there's no one to help. In fact, there are a lot of organisations you can talk to. Whether it's just a concern with your energy bills or if you have multiple debts.
See our handy booklet on how to cut your bills and save money.
PDF file: Helping you save energy and money (2.23MB)
See what we can do to help you get back on the right track.
Please don’t leave it until it’s too late.
Find out what happens
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.