• Different meter types

  • We've put together some information on the most common meter types and the homes they are best suited to. You can also find out how to read your meter and how to let us know your meter reading. Accurate meter readings help to ensure you only pay for what you use.

    Please be aware that any 'off peak' times will vary depending on where you live and the type of meter that you have. Some meters will automatically adjust themselves when the clocks go back or forwards, meaning that any appliances you have set on timers won't need to change. Other meters won't change automatically, so you'll need to manually adjust the timers on your appliances by an hour instead.

    If you have any questions about your meter or how it works, please contact us and we'll be happy to help.

  • if you have gas or oil-fired central heating

    What is Standard?

    Standard meters are ideal if your home has gas or oil-fired heating. The meter records all the electricity you've used at a single rate. They're also available as a Pay As You Go meter.

  • If you have all electric heating

    What is Economy 7?

    Economy 7 meters are ideal if your home has electric heating. Ideally, they're used with storage heaters and water immersion heating.

    These meters have two readings, a 'day' or 'normal' reading and a 'night' or 'low' reading.

    The specific day and night periods on an Economy 7 meter vary between different regions and at different times of year. Usually the night usage is recorded between 11:30pm and 6:30am in the winter and 12:30am to 7:30am in the summer. Some regions use radio teleswitching to vary the timing. This uses data superimposed on the 198 kHz BBC Radio 4 long-wave signal.

    To find out the specific times for your meter, please contact us.

    Storage heaters usually charge automatically during the 'night' or 'low' usage times, which means you can use timers for things like dishwashers and tumble dryers.  They're also available as a Pay As You Go meter.

    What is Economy 10?

    Economy 10 meters are ideal if you have an electrically heated wet radiator system. They’re only available in some areas of the UK.

    These meters have two readings, a ‘day’ or ‘normal’ reading and a ‘night’ or ‘low’ reading. The times for the night reading depend on where you are in the country, but as a guide it runs for five hours overnight, three hours in the early afternoon and another two hours in the late evening. If you want to know the night reading times for your area, contact us and we’ll let you know.

  • If you have a different type of meter

    What if I have a different kind of meter?

    You may have an older meter type which we haven’t mentioned here. A lot of these older meters have their own tariffs or plans which were created just for that type of meter. Most of these older meter types involve more than one meter; one to record your general electricity usage and another to record your heating.

    These meters aren’t available if you’re a new customer, but we still honour these ‘preserved’ meter plans if the meters are already in place in your home.

    If you’re not sure what type of meter or plan you have, then contact us and we’ll let you know.

  • I need more help with this

  • I want to know about meter changes and storage heaters

    If I change to a different type of meter, will I be charged?

    In most circumstances, we don't charge for changing your meter. If there is a charge, we'll let you know when you contact us. We'll also make sure the meter is suitable for you and your home.

    What if I want to change my pricing plan and it requires a meter change?

    If your meter needs to be changed when you change your price plan, we can arrange an appointment with you. Contact us to talk about changing your meter.

    How do storage heaters work?

    Check out our storage heaters page for information about how they work and advice about how to get the most out of them.

  • I have questions about Economy 7 meters

    How does Economy 7 work?

    Economy 7 gives you seven hours of cheaper electricity overnight. It’s designed for homes with storage heaters and water immersion heating, as you can charge them during the night. Your meter will have two rates – a day and a night rate. Each will record all electricity used during those times.

    The amount you pay per unit on the day rate is more expensive than on General Domestic, but the night rate is cheaper. This lets you heat both your home and your water more efficiently.

    For more details, contact us and we’ll be happy to help.

    How do I check the prices for my Economy 7 meter?

    You’ll be able to find our current prices for Economy 7 on our prices page.

    What are the Economy 7 ‘off peak’ hours?

    The ‘off peak’ hours for Economy 7 vary depending on where you live, but generally they run between 11:30pm and 6:30am during the winter, and 12:30am to 7:30am during the summer.

    For more details or to find out the exact hours for where you live, contact us and we’ll be happy to help.

    What happens to the 'off peak' times on Economy 7 meters when the clocks change?

    Just so you know, the clocks on Economy 7 meters don’t change for British Summer Time (BST). They stay on GMT all year round.

    How do I read my meter? 

    Check out our guide to reading your meter to see how to read your gas or electricity meter.

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