Go to content
Home »Gas and electricity »Billing and payment »Home Heat Helpline »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
We understand there may be times when you're worried about paying your energy bills. If this is the case, please contact us as soon as possible and we'll do our best to help.
You can also contact the Home Heat Helpline which is a free, independent service offering practical advice on energy bills, including information about grants and entitlement to benefits that are available to help you out.
The Home Heat Helpline is open 9am to 6pm Monday to Friday. Call the team on 0800 33 66 99 or visit the Home Heat Helpline website to find out more. Don’t forget, it won’t cost you a penny, but could save you a packet!
Reducing energy usage by 10% is easier than you think.
Find out how
Find answers to the most common questions our customers ask us.
Visit the FAQs
Atlantic is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ