• Keeping warm

  • It’s important to keep warm during cold weather, especially if you are chronically sick, disabled or elderly.  Here are ways to help you keep cosy. They don't have to cost a lot and some of them don't cost anything at all. They can even help you reduce your bills.

  • Your home

    Making your home as energy efficient as possible is a great way to keep you and your family warm during cold weather and cool in the summer.
    • If you're a pensioner or on a low income, you could get energy saving measures like insulation installed at a discounted price
    • Adding cavity wall and/or loft insulation to your home can be surprisingly easy.
    • Although double or secondary glazing are great at stopping heat escaping through your windows, hanging thick curtains or adding a thermal lining will help you keep the heat in too.
    • It might not sound like much, but fitting keyhole covers, letterbox covers and draught excluders around your home, stops cold air from coming in. And it's cheap and easy to do.
    • Take our free energy efficiency survey to see how you can save energy and money with our energy efficiency advice.

    Your heating

    Knowing how your heating system and tariff work, will help you use energy wisely and can reduce your bills.
    • Make sure your central heating system is in good working order by having it checked once a year.
    • Do you know how your heating works? Most homes in the UK use a boiler and radiators or electric storage heating. Knowing how to use your heating system properly helps you get the most out of your energy.
    • Some tariffs charge different prices at different times of day. They're often helpful for homes with electric heating and certain types of meters. With these tariffs, using energy at low cost times helps save you money.

    Your bill

    If you’re worried about the cost of keeping you and your family warm, please get in touch. Whether it's because of your income, your heath, your age or your housing situation, we can help you.

    Emergency help

    We understand that if you need heat, losing power can very worrying. Read our advice about steps you can take to be prepared and what to do in an emergency.

    Priority Services

    Priority Services are available to you if you are elderly, chronically sick, are disabled or are having difficulties in communicating with us. We provide services such as Braille or talking bills and a Knock and Wait service, to give you more time to answer the door when we visit. 

    We can also add you to our Priority Services Register, so if there's a power cut in your area, the local operator will be aware of your needs. This is particularly important if you need an electricity supply for essential medical equipment.

    Power cuts

    We have some good advice on what to do if you have a power cut. It's a good idea to keep note of the emergency number for your area somewhere you can get to it easily like the fridge or a notice board.

    Gas leaks

    Gas leaks can be very dangerous. If you smell gas or think you have a leak call 0800 111 999 immediately. Only use a mobile phone when you're at a safe distance from your home.

    Pay As You Go emergency credit

    If you have a prepayment meter and find you run out of credit, don’t panic. We'll lend you £5 emergency credit. And we have advice on what to do if you have a fault on your Pay As You Go meter.

    Help from other organisations

    As well as the advice and help we can offer you, here are details of other organisations which may be useful.

    Danger from the cold

    Getting too cold can lead to hypothermia, a potentially life threatening condition. You should be aware of the danger signs and what to do if you find someone who may have hypothermia.

    What are the danger signs?

    If you see any of these signs, you need to get the person medical attention immediately:

    • Drowsiness, slurred speech or feeling confused
    • Involuntary shivering, unsteady movement, cold hands and feet 
    • A puffy, cold face
    • The person feeling cold to the touch
    • If the person’s temperature drops below 35°C (95°F), they’ll start to shiver violently and feel drowsy
    • If the person’s temperature drops below 34°C (92°F), they’ll stop shivering, their muscles will become rigid and their pupils will dilate
    • If the person’s temperature drops below 30°C (86°F), their breathing will become shallow or erratic and they’ll become unconsciousness

    What can I do to help if I find someone with hypothermia?

    • Move them to warmer surroundings or slowly increasing the temperature in their home
    • Provide food. Hot liquid such as soup is good 
    • Don’t use a hot water bottle or place them next to direct heat like a fire. Try and get them moving to increase blood flow
    • Don’t let them drink alcohol

    If you are worried that you can’t keep warm in your home, you must call us. We will do everything we can to help you. Please call us on 0345 071 9657*.


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

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