We understand that if you need heat, losing power can very worrying. Read our advice about steps you can take to be prepared and what to do in an emergency.
Priority Services
Priority Services are available to you if you are elderly, chronically sick, are disabled or are having difficulties in communicating with us. We provide services such as Braille or talking bills and a Knock and Wait service, to give you more time to answer the door when we visit.
We can also add you to our Priority Services Register, so if there's a power cut in your area, the local operator will be aware of your needs. This is particularly important if you need an electricity supply for essential medical equipment.
Power cuts
We have some good advice on what to do if you have a power cut. It's a good idea to keep note of the emergency number for your area somewhere you can get to it easily like the fridge or a notice board.
Gas leaks
Gas leaks can be very dangerous. If you smell gas or think you have a leak call 0800 111 999 immediately. Only use a mobile phone when you're at a safe distance from your home.
Pay As You Go emergency credit
If you have a prepayment meter and find you run out of credit, don’t panic. We'll lend you £5 emergency credit. And we have advice on what to do if you have a fault on your Pay As You Go meter.