• Gas leaks advice

  • Gas leaks are very serious and can be life-threatening.  We’ve put together some advice on what to do.

    What should you do if you think you have a gas leak?

    • Open doors and windows.
    • Check if the pilot light has gone out. If any gas appliances have been left on, turn them off. If the pilot light is still on and your gas appliances are all off, there may be a gas escape.
    • Turn off the gas at the mains tap, which is usually near the meter.
    • Don’t turn light switches on or off, don’t use doorbells, mobile phones or any other electrical switches which could cause a spark.
    • Don’t smoke, light a match nor use any other naked flame.
    • Phone the National Gas Emergencies number immediately on 0800 111 999.  Only use a mobile phone from outside the property.
    • If your mains tap is in an outside meter box, make sure you know where the key is.  If you don’t already have a key, phone us on 0345 678 0055*.

    Related links

    Gas Appliance safety leaflets and a Guide for Landlords on the Health and Safety Executive (HSE) website, in English and the following languages: Albanian, Arabic, Bengali, Chinese, Czech, Gujarati, Hindi, Polish, Punjabi, Turkish, Urdu and Welsh.


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • Got an emergency?

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    Find out who you need to call if you have an emergency with your gas, electricity or pay as you go meter.

    Find out more