• Gas safety advice

  • We want you to be able to use your gas appliances safely without having to worry.  These guidelines will help you use your gas appliances safely.
  • Top tips

    Follow our top tips to keep safe.

    • Don’t use any gas appliances that you think are not working properly.
    • Make sure that ventilation bricks, grilles or outside flues aren’t covered or blocked.
    • Make sure you have your gas appliances serviced at least once a year by a Gas Safe Register™ engineer.
    • If you think you’ve got a gas leak, call the National Gas Emergency Number immediately on 0800 111 999.  (Don’t call from a mobile phone).
    • Please don’t send us an email or use the contact us page on this site to report a gas leak.
    • Fit a carbon monoxide detector to use as a guide. Don’t rely on it completely.

    Gas safety

    Our statement.

    You can read our Gas Safety Statement, which includes safety advice and emergency information, in the Regulatory Information section.

    Gas Safe Register

    From 1 April 2009, the CORGI registration scheme has been replaced by a new scheme called Gas Safe Register™. 

    By law, gas engineers must be registered to be able to work on gas installations.  You can be reassured that all of our gas engineers are Gas Safe Register™ engineers. 

    Find out more

    For help and information.

    Gas appliance safety leaflets and a Guide for Landlords are available on the Health and Safety Executive (HSE) website, in English, Albanian, Arabic, Bengali, Chinese, Czech, Gujarati, Hindi, Polish, Punjabi, Turkish, Urdu and Welsh.

  • Got an emergency?

    Electric - small icon

    Find out who you need to call if you have an emergency with your gas, electricity or Pay As You Go meter.

    Find out more

  • Find all the answers


    Find answers to the most common questions our customers ask us.

    Visit the FAQs