• Leaking electricity meter

  • The important thing is not to panic. With a few simple checks we'll get the problem solved as quickly as possible.

    If the leaking substance is hot

    If there’s a hot substance like black tar leaking from your electricity meter, and it has a strange smell, you need to phone your local network operator. We've put together a list of the emergency phone numbers that you'll need.

    If the leaking substance is cold

    If it’s cold and there’s no smell, phone our Enquiry line on 0345 026 0657*. Our advisers will take your details and pass them to your local network operator who will contact you to discuss the work.


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • Got an emergency?

    Electric - small icon

    Find out who you need to call if you have an emergency with your gas, electricity or Pay As You Go meter.

    Find out more