Go to content
Home »Help and advice »Safety and emergencies »Power cuts advice »
Our website is automatically set to 'Allow Cookies' as this ensures the best possible experience.
We do everything we can to ensure that your electricity is reliable, but sometimes power cuts can happen. Here are some tips to help if you don't have any power.
You might notice that the street lights are still on but all the lights in the houses in your street are off, or that only every second or third house has power. This is because once the power leaves the local sub-station, it will sometimes be split across two or three circuits, or "phases", before it's delivered to the homes in your street.
How to check your trip switches and fuses
If the trip switch is on:
If the trip switch is off:
How to isolate a fault with your wiring or an appliance
If you have found a fault with your wiring, an appliance or your fuse box, it is always best to use a qualified electrician rather than try to repair the fault yourself. Phone SSE Home Services on 0845 712 5349* for advice on finding an electrician.
Here's some advice on how to cope in a power cut:
Find out who you need to call if you have an emergency with your gas, electricity or Pay As You Go meter.
Find out more
Find answers to the most common questions our customers ask us.
Visit the FAQs
Atlantic is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ