• Smart meters

  • All homes in Britain will have their gas and electricity meters replaced by smart meters as part of Government plans over the next few years.

    What is a Smart meter?

    Smart meters measure your home energy use by taking meter readings up to every half hour and sending them to us automatically.^

    Our smart meter programme

    We're rolling out smart meters to all our customers over the next few years. We'll write to you with more information when we're ready to install your smart meter.

    The benefits of a smart meter

    Use less and save
    Along with your Smart Energy Tracker, smart meters help you to see how energy is being used in your home and how much it's costing. This can help you take steps to use less energy, which could help you save money off your bills.
    No more manual meter readings
    Smart meters send your meter readings to us automatically using secure wireless network technology (much like a mobile phone). This means you don't need to take them yourself or wait for a meter reader.
    Pay for what you use
    By collecting your meter readings through your smart meters, this means you’ll pay for what you use. Your bills will be based on your actual usage and instead of an estimation.^
    Manage your energy online
    You can also choose to view your energy use online by setting up an online account. Once you're up and running, you'll be able to compare your usage by day, week,†† month and year. So you'll always be in control.

    Smart Energy Tracker

    When we install a smart meter in your home we’ll also give you a Smart Energy Tracker. The tracker is wirelessly connected to your smart meter(s) and shows how much energy you're using. Find out more about Smart Energy Trackers

    Booking your appointment 

    If you'd like to start enjoying the benefits of a smart meter, you can book your smart meter installation online.

    PDF icon Download Smart Meter Handbook PDF (1.4MB)


  •  ^We rely on a mobile phone signal or similar wireless communications technologies to receive your readings. If for any reason this should fail then we will have to produce your bill based on an estimated reading.
    ††This service is only available if you allow us to take meter readings, automatically up to every half hour. To enable you to get the best energy and money saving benefits from your smart meters we would like to collect meter readings about your energy usage from your smart meter by recording them up to every half hour and downloading this information once per day. We need your permission to collect and use this information in advance of your smart meter installation and we will ask for this permission when you call to make your installation appointment. If you decide not to give us permission to collect and use your information in this way then we will respect your wishes, however, it will mean you may be unable to enjoy the full benefits of having smart meters.
    ºWe may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.
  • Register for an online account

    Rh eServices

    Manage your account online 24/7.

    Register today 

  • More questions?

    Find the answers to the most commonly asked questions about Smart meters.

    Visit the FAQs

  • Contact us

    Email: smartcustomer
    Phone: 0345 072 4328º

  • Regulatory information

    We are a signatory of the Smart Metering Installation Code of Practice (SMICoP) and we also adhere to a Data and Privacy Charter.

    PDF icon PDF file: SMICoP (1.19MB)

    PDF icon PDF file: Data Charter (2.10MB)