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At SSE Atlantic, we are committed to giving you excellent customer service and treating you fairly. We never forget that you have a choice of energy supplier and are grateful that you have chosen us. We created our Treating Customers Fairly Statement to set out, in plain terms, how we are meeting the 'Standards of Conduct' introduced by the industry regulator Ofgem. The aim of these Standards is to improve the experience customers have with their energy supplier and ensure fair treatment. Our Treating Customers Fairly Statement provides more information about these Standards and the actions we're taking.
You can also find more information about our responsibilities to you plus helpful advice including our 'Complaints Handling Statement', our 'Paying Your Energy Bill' guide and our 'Prepayment Meter Statement - Information on Pay As You Go Services'. Our Customer Charter gives you more information about what you can expect from us and the pledges we’ve made to go above and beyond industry standards for customer service.
Our key objective is to ensure that you are treated fairly. To help achieve this, we are committed to meeting the following Standards:
If you would like a printed copy of our Treating Customers Fairly Statement or our Customer Charter, please get in touch.
We were the first energy company to release a Customer Charter outlining our promises to you.
Read all about what we're doing to help our customers with our Customer Charter and our Customer Service Guarantee.
Find out more
PDF file: Treating Customers Fairly (2.8MB)
SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.