• Making a difference

  • Our customers have told us what matters to them, and we've listened.

    We make a difference by putting our customers first and being easy to reach when you need us.

    City lights We put our customers first

    We know how frustrating it can be when you experience poor service. That's why we put our customers at the heart of everything we do.

    We were the first company to introduce a Customer Service Guarantee, where we provide £20 to customers where we fail to live up to our own high standards.

    And we're the only company with a Sales Guarantee that promises to put things right when the process does not go as it should.

  • Leading the way

    Read all about what we're doing to help our customers with our Customer Charter and our Customer Service Guarantee.

    Find out more