• Request a callback

  • **Required information

    If you want us to give you a call, fill in your details. Give us as much information as possible to help us. If you're having trouble paying your bill, this'll help us find a solution that's best for you.

    If you have an urgent query you should contact us on 0345 070 7395* so that we can help you straight away. 

    Your details

    Your name**    
    Telephone number**    
    Alternative telephone number  

    House name or number**

    Email address  
    Electricity account number  
    Gas account number  
    Talk account number  
    Date of birth  
      We use this for data protection purposes 

    Your query

    Homeownership status

    Employment status

    What can we help you with?

    Would you value some energy efficiency advice from us?

    Would you be interested in paperless (electronic) billing?

    When shall we call?

    Please allow one working day for us to call you back. We can't complete call backs on the same day.

    What day?**(you can choose more than one day)

    Please be aware that we won't be able to contact you on a national holiday  

    What time?**(you can choose more than one time) 
    Important: by submitting this form, you consent to us retaining the information you've given to help us manage your account.


    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • Your privacy

    Your privacy

    To find out how we use the information you give us, or for details on our Privacy Notice, please click here.