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The whole process usually takes around three to four weeks, once you've agreed to come over to us. We'll take care of everything for you and let you know the date you'll be with us.
Yes. If you don’t have a phone line or are on cable, we can provide a new line, but this may come at a cost. Please contact us if you need us to arrange this
Yes, when you call to get set up, just let us know you want it to stay the same.
No, the line is the same quality you’re used to, and you can keep any calling features you currently have.
If you have broadband services with another provider, these can be used with Talk. Your internet provider will continue to bill you separately for any broadband or internet services you have with them.
Inclusive means there are no extra charges for the calls as long as the call is less than 70 minutes and made within your free call periods. If you plan to be on the call longer than 70 minutes, simply hang up and redial and you’ll continue to talk free. These inclusive calls apply to UK landlines which begin with the prefix 01 or 02 or 03.Your inclusive minutes now include numbers beginning with 0845 & 0870. See our prices for details.
We have fixed the price of calls to 20 top international countries at 10p per minute for talk light and evening and weekend, and included them as inclusive minutes for talk anytime and anytime plus. Everywhere else is priced by country. The top 20 international countries are:
• New Zealand
• South Africa
If you're moving house we can transfer your Talk account over to your new home. If you're moving within the same local area we can also arrange for you to take your current phone number with you. Just let us know at least 10 working days before you move house. You can find more information, on our moving home page.
Any call features you have with your current provider will automatically be transferred over to your Talk account when you join us. But if you want to change or add any other features, just let us know once you're with us.
If you’ve chosen to cancel your contract or change to another provider, just give us a call on 0800 980 9922*.
If you are sight, speech or hearing impaired, or simply just find it hard reading your bills, we offer a range of special services.
You can contact us on LiveChat, send us an email or give us a call.
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Atlantic is a trading name of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502 (Supply of Electricity, Home Phone, Broadband and Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495 (Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063 (Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102 (Heating & Wiring, Shield Care & Servicing, Heating & Electrical Installations & Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920(Green Deal scheme)
All members of the SSE Group
VAT registration number 553 7696 03
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ