• Frequently asked questions

  • Switching to Talk

    How long does it take to move to Talk?

    The transfer of your telephone service will take up to 23 days. We'll send you a letter to confirm the actual transfer date closer to the time.

    Do I need to have a BT landline to have Talk?

    Yes, you'll need to have an active BT phone line to switch to our phone service.

    Can I keep my existing phone number?

    Yes, when you call to get set up, just let us know you want it to stay the same.

    Will I notice any changes to my service?

    No, the line is the same quality you’re used to, and you can keep any calling features you currently have.

    Will my existing internet services be affected?

    If you have broadband services with another provider, these can be used with Talk. Your internet provider will continue to bill you separately for any broadband or internet services you have with them.

  • Tariff information

    What are inclusive calls?

    Inclusive means there are no extra charges for the calls as long as the call is less than 70 minutes and made within your free call periods. If you plan to be on the call longer than 70 minutes, simply hang up and redial and you’ll continue to talk free. These inclusive calls apply to UK landlines which begin with the prefix 01 or 02 or 03.
    Your inclusive minutes now include numbers beginning with 0845 & 0870. See our prices for details.

    What is the international call plan?

    We have fixed the price of calls to 20 top international countries at 10p per minute for talk light and evening and weekend, and included them as inclusive minutes for talk anytime and anytime plus. Everywhere else is priced by country. The top 20 international countries are:

    • USA
    • Canada
    • Australia
    • New Zealand
    • Austria
    • Belgium
    • Denmark
    • France
    • Germany
    • Greece
    • Ireland
    • Italy
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • South Africa
    • Spain
    • Sweden
    • Switzerland

  • General queries

    What happens if I move house?

    If you're moving house we can transfer your Talk account over to your new home. If you're moving within the same local area we can also arrange for you to take your current phone number with you. Just let us know at least 14 working days before you move house. You can find more information, on our moving home page.

    Will I be able to change my call features?

    Any call features you have with your current provider will automatically be transferred over to your Talk account when you join us. But if you want to change or add any other features, just let us know once you're with us.

    What happens if I want to cancel my contract?

    If you’ve chosen to cancel your contract or change to another provider, just give us a call on 0345 678 0051*.

    What if I need extra help?

    If you are sight, speech or hearing impaired, or simply just find it hard reading your bills, we offer a range of special services.

    • Talking summary bills                
      If you’re blind or have trouble seeing or reading, our talking summary bills may help. One of our advisers will call you, read a summary of your bill to you and answer any questions you may have. We’ll also post it to you so you have a copy. To get this service just contact us.
    • Easy-to-read bills                     
      If you have problems reading the print on your bill, we can send you a bill in a larger print, so it’s easier to read. To get this service just let us know.
    • Help from others                      
      If a friend or relative usually helps you with your phone bill, we can send it to them direct. This makes it easier for you both to deal with. If you would like a copy too just let us know.
    • Braille bills  
      If you’d like to receive your bills in Braille, we’ll also send you all other correspondence in Braille too. Just contact us. 
    • Textline                                   
      If you need to talk to us but suffer from hearing loss or impaired speech and you’re a text phone user, call Textline on 0800 622 839. They’re open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.                      
    • Relay Service 
      This service is available nationally and allows you to make and receive calls in text format. You’ll be charged the same rate you would for regular calls.

    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • Get in touch

    Rh Contact us

    If you need a hand, you can contact us in a number of ways.

    Contact us now