• Update your meter readings online

  • You can take control of your bills and make sure they’re accurate by updating your meter readings online. If you’ve got an online account, the great news is you can update your meter reading at any time and find out how much you’ve used, even if you’re not due a bill. There's lots of other benefits of giving up to date meter readings as well!

    • Accurate bills mean you'll be getting the right amount of payment plan discount.
    • You can get an up to date balance and make payments before your bill is due.
    • It helps us make sure your payments are the right amount.
    • It can help you see where you can save energy and money.
  • How to give a reading through your online account

    You can give a meter reading through your online account to find out an up to date balance, or to amend an estimated bill you've received.

    If you have an online account, please log in. If not, you just need to register for an online account. Click on your electricity or gas account under ‘your service’ and submit your meter reading.

     Submit meter reading 1 

    Once you’ve submitted your reading, we’ll give you an up to date balance. We’ll work out what you’ve used since the last reading, and include any payments you’ve made since the last bill.

    Submit meter reading 2

  • How to register for an online account

    Registering is easy and only takes a couple of minutes.

    All you need is a few details, including your 10-digit customer account number which can be found on the front of your bill. Simply fill in our online registration form and that’s it! You’ll soon be able to manage your accounts online simply and effectively.

  • Other ways to give a meter reading

    With an online account, you can get a live account update straightaway.

    You can also complete our online form to let us know your meter readings, but this can take up to five days to be updated.

    If you'd rather, you can call our automated Meterline and give us your readings on 0345 071 7936*. Meterline is available 24 hours a day, 7 days a week. Readings given via Meterline can take a few days to be updated. Please make sure you have your 10 digit customer account number to hand when you call.

    If you've just had a bill, we'll update your account and send you a new one. If you're due a bill we'll use this to bill your account. And if you're just letting us know your reading, we'll add it to your account for information.

  • I need more help with this

  • Frequently Asked Questions

    I’m moving house – how do I give you a final reading? 

    If you’re moving out of a property we supply, you can give us your opening or final meter readings using our moving house form.

    I’m switching to a new supplier – how do I give you a final reading?

    You can give us your final reading over the phone 24/7 using our Meterline number 0345 071 7936* or via your online account. You can also use our meter reading form if you don’t have an online account.

    How do I give you my FiT (Feed-in Tariff) meter readings?

    You can give us your quarterly readings for your Generation and Export meter (if applicable) via our FiT meter reading form or by calling 0345 071 7827*. This facility is to be used when we have asked you for readings to enable us to pay you. Please DO NOT use this to submit your start meter readings.

    How often can I submit a meter reading?

    You can give us a meter reading as often as you like.

    What if I give a wrong meter reading?

    If you put the wrong meter reading online, don’t worry, you can go back and put the right one in. When you give us a meter reading, we’ll check that it’s about what we expect your usage to be. If it’s not, then we’ll tell you.

    If your reading is correct and you’re still having problems, please contact us so we can help.

    I'm registered for an online account, and provide my meter readings online. Why do you still need to come and read my meter?

    Even if you provide your meter readings online, we still need to do safety checks on your meter. We have a responsibility to inspect your meter at least once every two years.

    So, if a meter reader or engineer calls please let them in.

  • Important information

    Even if you provide your meter readings online, we still need to do safety checks on your meter. We have a responsibility to inspect your meter at least once every two years.

    So, if a meter reader or engineer calls please let them in.

    *We may monitor your call to help improve our customer service and ensure we meet our regulatory and legal responsibilities.

  • How to read your meter

    Get help to read your meter

    Take control of your bills and only pay for what you use by learning how to read your meter.

    Find out more

  • Log into your account

    Rh Login

    View your bills, update your meter reading and make payments

    Log in now 

  • Get in touch

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    If you'd like to contact us you can send us an email or give us a call

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