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You can take control of your bills and make sure they’re accurate by updating your meter readings online. If you’ve got an online account, the great news is you can update your meter reading at any time and find out how much you’ve used, even if you’re not due a bill. There's lots of other benefits of giving up to date meter readings as well!
If you have an online account, please log in. If not, you just need to register for an online account. Click on your electricity or gas account under ‘your service’ and submit your meter reading.
Once you’ve submitted your reading, we’ll give you an up to date balance. We’ll work out what you’ve used since the last reading, and include any payments you’ve made since the last bill.
All you need is a few details, including your 10-digit customer account number which can be found on the front of your bill. Simply fill in our online registration form and that’s it! You’ll soon be able to manage your accounts online simply and effectively.
You can also complete our online form to let us know your meter readings, but this can take up to five days to be updated.
If you'd rather, you can call our automated Meterline and give us your readings on 0345 071 7936*. Meterline is available 24 hours a day, 7 days a week. Readings given via Meterline can take a few days to be updated. Please make sure you have your 10 digit customer account number to hand when you call.
If you've just had a bill, we'll update your account and send you a new one. If you're due a bill we'll use this to bill your account. And if you're just letting us know your reading, we'll add it to your account for information.
If you’re moving out of a property we supply, you can give us your opening or final meter readings using our moving house form.
You can give us your final reading over the phone 24/7 using our Meterline number 0345 071 7936* or via your online account. You can also use our meter reading form if you don’t have an online account.
You can give us your quarterly readings for your Generation and Export meter (if applicable) via our FiT meter reading form or by calling 0345 071 7827*. This facility is to be used when we have asked you for readings to enable us to pay you. Please DO NOT use this to submit your start meter readings.
You can give us a meter reading as often as you like.
If you put the wrong meter reading online, don’t worry, you can go back and put the right one in. When you give us a meter reading, we’ll check that it’s about what we expect your usage to be. If it’s not, then we’ll tell you.
If your reading is correct and you’re still having problems, please contact us so we can help.
Even if you provide your meter readings online, we still need to do safety checks on your meter. We have a responsibility to inspect your meter at least once every two years.
So, if a meter reader or engineer calls please let them in.
Take control of your bills and only pay for what you use by learning how to read your meter.
Find out more
View your bills, update your meter reading and make payments
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If you'd like to contact us you can send us an email or give us a call
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SSE and associated brands: Scottish Hydro, Southern Electric, SWALEC and Atlantic are all trading names of:
SSE Energy Supply Limited Registered in England & Wales No. 03757502
(Supply of Electricity, Home Phone, Broadband & Feed in Tariffs);
Southern Electric Gas Limited Registered in England & Wales No. 02716495
(Supply of Gas);
SSE Water Limited Registered in England & Wales No. 06021063
(Supply of Water);
SSE Home Services Limited Registered in Scotland No. SC292102
(Heating & Wiring, Shield Care & Servicing, Gas Installations and Eco);
SSE Energy Solutions Limited Registered in Scotland No. SC386054
(Energy Efficiency Installations & Insulation Products);
SSE Green Deal Provider Limited Registered in Scotland No. SC432920
(Green Deal Scheme)
All members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire RG1 8BU
The Registered Office of SSE Home Services Limited, SSE Energy Solutions Limited and SSE Green Deal Provider Limited is Inveralmond House 200 Dunkeld Road Perth PH1 3AQ
SSE Home Services Limited and SSE Green Deal Provider Limited are all authorised and regulated by the Financial Conduct Authority for certain consumer credit activities.