• Billing and Payment

  • Ways to pay Ways to pay 

    We offer a wide range of payment options to suit you. Whether you choose to spread the cost of your bill and set up a Direct Debit or prefer to Pay As You Go, take a look at all our ways to pay to find out more.

  • Monthly Direct Debit Monthly Direct Debit

    Spread the cost of your energy bills and receive a discount each year by setting up a monthly monthly Direct Debit*. It's simple to use, helps you budget and saves you money.

  • Bill How to check your bill

    If your bill isn't what you were expecting, you can use our guide to check it.

  • Refunds  Refunds 

    Find out about refunds, including how to get one and how we'll get it to you. You can even use our online form to request one quickly and simply.

  • *If you have a fixed price tariff and pay by Direct Debit or Standing Order, you’ll get a discount of £40 a year for each fuel, when compared to another way of paying. The discount is applied to your standing charge on a pence per day basis, until your tariff ends. If you have capped prices on a standard variable tariff, your standing charge and unit rates will be reduced for paying by Direct Debit or Standing Order. Your discount will vary depending on how much energy you use, where you live and your meter type. Discounts do not apply to customers on an Energy Assist tariff or with a Pay As You Go meter.

  • Did you know?

    You can do a lot of everyday tasks online:

    • Give us a meter reading and get a live account update
    • Make a payment
    • View your bills
    • View payments you've made
    • Let us know you're moving

    Login / Register  

  • Get in touch

    Rh Contact us

    If you'd like to contact us you can send us an email or give us a call

    Contact us now