Our Standard gas and electricity prices increased on 11 July 2018

We’ve done our best to keep our energy prices as low as we can in recent years. But due to the continued rise in the costs associated with supplying energy, we’ve had to take the difficult decision to increase our gas and electricity prices.

Our Standard GB domestic gas and electricity prices went up by an average of 6.7%¹. That’s equivalent to an increase of around £1.46 a week for a typical dual fuel customer². Also, if you’ve got paperless billing the annual £6 discount per fuel no longer applies.

We sent you a letter to explain exactly what this means for you.

You won't be affected by this price increase if:

• You have a Pay As You Go meter OR
• You’re on our Energy Assist tariff

If you're not sure what your current energy tariff is, check your latest bill or log into your online account. 

If you'd like more detailed information about our price change, take a look at the answers to the most frequently asked questions.

Ways we can help you save money

 ¹ Calculated based on a national average across all regions for customers on the Standard Variable Tariff paying by Direct Debit with a paper bill and on an unrestricted meter. Using Ofgem’s annual Typical Domestic Consumption Values of 3,100 kWh for electricity and 12,000 kWh for gas. All prices are inclusive of VAT at 5%.

 ² Calculated based on a typical annual increase of £76, divided by 365 (number of days in a year) and multiplied by 7 (number of days in a week), using Ofgem’s annual Typical Domestic Consumption Values of 3,100 kWh for electricity and 12,000 kWh for gas, inclusive of VAT at 5%.

³ Paying by Direct Debit means you will receive a discount of £40 per annum, per fuel, deducted proportionately from your standing charge on a pence per day basis, when compared to using an alternative payment method. Discounts are inclusive of VAT at 5%. The following are excluded: energyplus Care, Woolwich Domestic Heat, EDN, Pay As You Go and Energy Assist customers.