Our Standard electricity prices increased on 28 April 2017

Over the past three years, we've been able to either cut or freeze our Standard energy prices. But the rise in the cost of supplying energy, along with other factors that make up your bill, mean we've had to take the difficult decision to increase our electricity prices.

Our Standard electricity prices went up by an average of 14.9%¹. That equates to around £1.40 a week for a typical dual fuel customer with average energy use².

We sent you a letter to explain exactly what this means for you. You should have had this no later than 27 March 2017.

You won't be affected by this price increase if you have a Pay As You Go meter.

If you're not sure what your current energy tariff is, check your latest bill or log into your online account. 

If you'd like more detailed information about our price change, take a look at the answers to the most frequently asked questions.

Ways we can help you save money

¹ Calculated based on a national average across all regions for customers on the Standard Variable Tariff paying by Direct Debit or Receipt of Bill and weighted by region and across metering types, using Ofgem’s Typical Domestic Consumption Values where appropriate of 3,100 kWh on unrestricted electricity and 4,300 kWh for Economy 7 (or domestic Economy). All prices are inclusive of VAT at 5%.

^{2 Based on a typical annual increase of £73.25, divided by 365 and multiplied by seven, using Ofgem’s typical annual consumption of 3100 kWh for electricity and 12,500 KWh for gas per year, inclusive of VAT and averaged across all regions and payment methods excluding prepayment meters}

^{Paying by Direct Debit means you will receive a discount of £40 per annum, per fuel, deducted proportionately from your standing charge on a pence per day basis, when compared to using  an alternative payment method. Discounts are inclusive of VAT at 5%. The following are excluded: energyplus Care, Woolwich Domestic Heat, EDN, EBICO and Pay As You Go}